Initiating a return or exchange with Knits and More is super simple. To initiate a return, use this link and follow the steps below:

1. Enter your order number and email/ phone number.
2. Click ‘Find Your Order’.
3. You’ll see all the eligible products for return/exchange.
4. Select the item(s) you want to return/ exchange and select the reason for return.
5. Fill in all the required information and select your preferred mode of refund.
6. Please allow 24-48 hours for your return/exchange request to be reviewed.
7. You'll receive an email notifying you of the approval or rejection of your request.
8. If approved, our courier partner will pick up the item(s) within 1-3 business days.

To ensure smooth return process, please adhere to the following return terms:

1. Ordered items can be returned within 14 days from the date of delivery.
2. Items must be returned in their original condition - unworn, unwashed, and with all the tags intact.
3. Any shipping fee, if charged at the time of purchase, is non-refundable.
4. Knits and more is not responsible, or accountable for other products that are returned by mistake.

• To keep you informed about your return, we will provide updates through email and WhatsApp notifications.
• Additionally, you can track the status of your return request at any time by visiting our Return Status page. Simply enter your order number and email/phone number to stay updated on the progress of your return

We apologize for any inconvenience and will do our best to resolve the issue as quickly as possible.

• If you’ve received a wrong / damaged item, please contact us by WhatsApp at +91-6360261560 or email at care@kandm.co.in.
• When reaching out, kindly provide the following information:
  (a) order number,
  (b) photo of the wrong/damaged item,
  (c) brief description of the issue.
• Our team will carefully review your request and, if applicable, issue a replacement item or a refund to ensure your satisfaction.
• Alternatively you can initiate a return here.

We offer two exchange options: Instant exchange and standard exchange:

1. Instant exchange: Your exchange order will be placed soon after the returns form is submitted.
2. Standard exchange: Your exchange order will be processed once your return is received by our office which would take a minimum of 3 days.

• Your exchange order will be placed soon after the form is submitted.
• A ₹1.00 hold will be placed on your credit card.
• If the item/s from an Instant Exchange are not received within 7 days, the full amount of the exchange order will be charged to the card.

We apologize for any inconvenience and will do our best to resolve the issue as quickly as possible.

• If you’ve received a wrong / damaged item, please contact us by WhatsApp at +91-6360261560 or email at care@kandm.co.in.
• When reaching out, kindly provide the following information:
  (a) order number,
  (b) photo of the wrong/damaged item,
  (c) brief description of the issue.
• Our team will carefully review your request and, if applicable, issue a replacement item or a refund to ensure your satisfaction.
• Alternatively you can initiate a return here.

We offer two refund options: Instant refund and standard refund:

1. Instant refund: we’ll initiate a refund soon after you handover the product to our delivery partner. Note that Instant refunds are available only to Superstars. Learn more about our VIP Program here.
2. Standard refund: Your refund will be processed once your return is received by our office which would take a minimum of 3 days.

• Upon successful pickup of the return product at your doorstep, Knits & More will instantly initiate the refund to your source account or chosen method of refund.
• Instant Refunds may be available for select pin codes and select orders.
• Instant refunds are currently available only to Superstars. Read more about our VIP program here.

• All refunds will be processed back to the original payment method used to place the order once the product(s) are received by K&M.
• Depending on your payment method and bank processing times, it may take up to14 business days for funds to appear back into the original bank account.
• For Cash on Delivery (COD) orders, you can choose your preferred refund mode, either UPI or Bank Account at the time of initiating a return, and we'll process the refund using the same mode.

• When initiating a return for your Cash on Delivery (COD) order, you can select your preferred refund mode from either UPI or Bank Account.
• If you choose 'Bank Account', please enter your name, bank's IFSC code, account number and account type.
• If you choose 'UPI', please enter your UPI ID.

By providing this information during the return process, we can ensure a smooth and efficient refund experience tailored to your preference.